In June 2023, staff from PT Kubota Machinery Indonesia attended the annual ASEAN Quality Meeting, a meeting that aims to discuss quality issues of Kubota products. The event was attended by KUBOTA representatives from ASEAN countries and was held in Manila, Philippines.

The main objective of the ASEAN Quality Meeting is to facilitate the exchange of information between Kubota in the ASEAN region, so that issues related to product quality can be identified and resolved more effectively. This meeting is an ideal venue to discuss various aspects related to product and service quality.

One of the main focus of the meeting was on after sales training and after-service provided by Kubota’s principals across the ASEAN region. The participants shared their knowledge and experience in improving the quality of after-sales service and strengthening the technical capabilities of experts in this field.

Having a discussion about after-sales training and after-sales service is very important, because good after-sales service can provide many benefits to consumers and increase customer confidence in the Kubota brand. By having a skilled and well-trained service team, consumers will feel more valued and supported after purchasing Kubota products. It can also help improve customer retention and create long-term business opportunities.

During this meeting, staff from PT Kubota Machinery Indonesia gained valuable insights on how to improve after-sales service efficiency and face challenges related to product quality. They also discussed the latest innovations that can be implemented to improve services and provide better solutions for customers.

In addition, the participants also formulated an action plan to ensure that these quality and service improvements become a priority agenda in the future. Through Kubota’s strong collaboration in ASEAN, PT Kubota Machinery Indonesia is committed to improving customer satisfaction and creating a better experience for Kubota product users in the region.

By attending the ASEAN Quality Meeting, PT Kubota Machinery Indonesia emphasizes its position as a company committed to providing high-quality products and services to customers in the ASEAN region. Through cooperation and synergy with other Kubota principals, PT Kubota Machinery Indonesia hopes to continue to innovate and make a positive contribution to the development of the agricultural and construction industry in this region.