PT Kubota Machinery Indonesia


Last revised: 1 Oktober 2021

PT Kubota Machinery Indonesia takes your privacy seriously. We understand that transparency and mutual respect are fundamental aspects of a relationship. Therefore, we try to do our best to protect the information you provide us. This Privacy Policy describes the types of personal information we collect about you, how we use that data, with whom we share the data, and the choices you can make regarding the use of your personal information. We also explain the steps we take to protect and safeguard the data we collect, and how you can contact us regarding matters relating to this Privacy Policy.


This Privacy Policy is implemented on the PT Kubota Machinery Indonesia website which can be accessed via mobile phones, tablets, computers and other electronic communication devices, hereinafter referred to as Services.

It is very important that you check regularly for updates to this Privacy Policy. We may periodically update this Privacy Policy to reflect changes in personal information practices that are subject to the Service or changes in applicable law. We will post notices on our website or to your electronic communication device to provide advance notice of changes in our Privacy Policy and indicate at the top of the Privacy Policy on this website the most recent date of such changes. The most recent version of the Privacy Policy will always be available here:

Legal Terms

The legal provisions will refer to the Minister of Communication and Information of the Republic of Indonesia Regulation No. 20 of 2016, concerning the Protection of Personal Data in Electronic Systems.

Definition of Personal Information

We define personal information or personal data with the following definition:

“Any form of information relating to an identified or identifiable person; An identifiable person is a person who can be identified directly or indirectly, specifically referring to identification such as name, identification number (KTP/SIM/Passport), location data, online identification or one or more factors specific to physical, physiological, genetic, mental, economic, cultural or social identity of the person.

External Web Links

This Privacy Policy applies to your personal information which we collect and use in accordance with the terms. Our website may provide links to other websites for your additional information. These websites may operate separately from us and/or the Kubota group. The website(s) linked may have their own Privacy Policy or Privacy Terms, so we recommend that you read or review it first when you click the link to the external website link. For information, the external websites that you visit from our website, are not owned nor controlled by us, we are not responsible for the information contained in these websites (including cookies, if used by the website), or the use of data on that website, nor their Privacy Policy enforcement practices.

How we collect your information

PT Kubota Machinery Indonesia collects your personal information in a variety of ways, such as:

  • The information you directly provide

Some services allow you to provide information directly, for example:

When you create an account or profile with us or when you fill out a Warranty Card, we may ask for information such as your name, phone number or email address. In order to respond to your contact, we may need information to identify you and the products you need/require. When you communicate with our staff, your communication will be sent through our system. If you share your contacts, we will also collect those phone numbers and other contact information to facilitate file sharing and messaging. You can turn off or limit these features through the settings in your device.

  • Information regarding your use of the Service.

Device Information: device model, your hardware information, IMEI number, unique device identifier, telephone number, serial number, sales code, software version, MCC (Mobile Country Code), MNC (Mobile Network Code), MAC address, IP address, cookies, pixels, subscription information, OS version, and settings you use to access the Service.

How we use your information

We use the information we collect for the following purposes:

  • To help you or your device register for our services.
  • To provide the services or features you need.
  • To provide customized content and personalized services based on your previous activities on our services.
  • To provide targeted advertisements, promotions and special offers that may be of interest to you on our website, and on our online platforms such as social media sites.
  • To provide promotions and offers through direct marketing communications, with your consent.
  • To analyze our products and services in order to better understand our customers & to offer you the most relevant communications, services and experiences.
  • To ask for your opinion on our products and services and to conduct customer surveys, with your separate consent when necessitated.
  • To receive customer service support and support for activities or transactions related to Customer Service. This includes, but not limited to, warranty service, financing or purchasing, product delivery, and product maintenance support
  • To improve the company’s business performance, such as analyzing company performance, fulfilling company legal obligations, further human resources development, conducting research, and developing website content & functions.
  • To provide software updates, maintenance services and support for your device.
  • To comply with the law and legal process.
  • To protect the rights, property, interest, and safety of Kubota group’s, our affiliates, business partners or customers.

How do we share your information

We will disclose your information internally within our business, but only to those who need it to provide further services or to assist with your requests.

We will also disclose your information to the following entities, only to the extent necessary to provide our services:

  • Affiliates: Other Kubota Group companies that control us or we control or that we own. Affiliates may also include other companies that are associated with joint ownership or control.
  • Authorized Dealers or Business Partners: Partners we work with to provide the Services you request or bought. As an example, we may work with our Authorized Dealers so you can use one of our services to make product purchases more quickly and efficiently. These business partners may also control and manage your personal information.
  • Service Providers: Carefully selected companies that provide services for or on our behalf, such as companies that assist us with repairs, customer contact centers, replacement centers, customer service activities, event organizers, advertising (including customized advert on our website, third party websites or other online platforms), conduct customer satisfaction surveys, or billing, or send email on our behalf, perform data analysis, or operate data management platforms. These providers are also obligated to protect your personal information.
  • Other parties when required by Law or as necessary to protect our Services: For example, it may be required by law, legal process, or court order from a governmental authority to disclose your information. They may also seek your information from us for law enforcement, national security, counter-terrorism effort, or other matters relating to public security.
  • Other parties related to corporate transactions: We may disclose your information to third parties as part of a merger or transfer, acquisition or sale, or in the event of bankruptcy.
  • Other Parties with your consent or at your direction: In addition to the disclosures described in this Privacy Policy, we may share information about you with third parties when you separately consent to or request such sharing.

How we safeguard your information

We take data protection seriously. We have implemented physical and technical safeguards to maintain the security of the information we collect. However, please note that while we take reasonable steps to protect your information, no website, computer system, or wireless connection is completely secure.

Where do we send your data

Your use of our services will involve the transfer, storage and processing of your personal information within and outside your country of residence, in accordance with this policy. By using or participating in any service and/or providing us with your information, you consent to the collection, transfer, storage, and processing of your personal information outside your country of residence. Please note that data protection and other laws in countries where your information can be transferred may not be as comprehensive as those in your country.

Your rights as a website user

Your personal information is strictly yours to manage. You may ask us to provide details about what we have collected, and you can ask us to remove it or correct any inaccuracies. You can also ask us to limit or limit the processing, sharing or transfer of your personal information, as well as to provide you with your personal information that we have collected so that you can use it for your own purposes. However, requesting deletion of your personal information may also result in loss of access to the services we provide. We will not delete data that is required by law to be preserved.

The privacy rights of website users for the age category of children

We will not knowingly collect personal information from children (age category) or conduct marketing to children. If a child has provided personal information to us through our website, without the knowledge or permission of the parent or guardian, the parent or guardian of the child can contact us and request the removal of the personal information from our data system. Following a request like this, we will act as soon as possible to delete the child’s personal information from our data.

How long we keep your information

We will not retain your personal information for longer than is necessary for the purposes for which it was collected. This means that information will be destroyed or removed from our systems when it is no longer needed, unless applicable law requires otherwise.

We take appropriate steps to ensure that we process and store information about you based on the following logic:

  • Reasonable duration of use of provided information to provide services to you.
  • As required by law, contract, or in connection with our legal obligations.

Only as long as necessary for collection & processing purposes, might be longer if required under any contract, applicable law, or for statistical purposes, will still be subject to appropriate safeguards.

Third Party Services We Use

Some content, advertisements and functionality in our services are provided by third parties. These third parties may use cookies, beacons, tracking pixels, and other tools to collect information about your use of these services. These third parties are NOT directly controlled by us, so we recommend that you check their privacy policies to understand how they use your data.

For some applications and services, including social networks, we receive and store login information, as well as other information that you allow us to receive when you connect to these applications and services.


Cookies are text files with small pieces of data that are used to identify your device as you use a computer network on your computer/mobile phone or other device. They allow the entity that places cookies on your device to recognize you across different websites, services, devices, and browsing sessions. Cookies serve many useful purposes. As an example:

  • Cookies can remember your login credentials so you don’t have to enter them every time you log in to the service.
  • Cookies help us and third parties understand which parts of our service are most popular because they help us see which pages and features visitors access and how much time they spend on those pages (this type of cookie is also known as tracking cookie). Learning this information helps us customize our service and provide you with a better experience.
  • Cookies help us and third parties understand which advertisements you are viewing so that you do not get the same advertisements every time you access the service.
  • Cookies help us and third parties to provide you with personally relevant content and targeted advertising by collecting information about your use of our services on other websites and applications.
  • When you use a web browser to access our services, you can configure your browser to accept all cookies, refuse all cookies, or notify you when a cookie is sent. Every browser is different, so check your browser’s help menu to learn how to change your cookie preferences. Your device’s operating system may contain additional cookie controls. Note that some services are designed to work using cookies, so disabling cookies may affect your ability to use those services or certain parts of them.

How to Reach Us

If you If you have questions or opinions regarding the Privacy Policy, our privacy practices, if you wish to exercise your rights, or to update the information/choices you have provided to us, you can reach us at:

Email: [email protected]

Or our address at:

Sales Departement

PT Kubota Machinery Indonesia

EightyEight Kasablanka Tower A Lt. 16, Jl. Casablanca Kav. 88, RT/RW. 4/12 Kel. Menteng Dalam, Kec. Tebet, Kota Jakarta Selatan. DKI Jakarta 12870
Phone: +62-21-29568-717 Fax: +62-21-29568-727