Privacy Policy

Last updated: 16-10-2024
Personal Information Protection Policy

President and Representative Director
Kubota Machinery Indonesia

OUR APPROACH TO PRIVACY

Kubota Machinery Indonesia (“KMI”, “we”, “us” or “our” in this privacy policy) takes your privacy seriously. KMI understands transparency and respect are foundational aspects of longstanding relationships and, therefore, takes every reasonable effort to protect the information you provide to us.
This Privacy Policy describes the types of personal data we collect, how we use the data, with whom we share it, and the choices you can make about our use of the data. We also describe the measures we take to protect the security of the data and how you can contact us about our privacy practices.

1. WHAT IS PERSONAL DATA
We refer to personal data according to the following definition:
“any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, a national ID number, location data, an online identifier or combine factors specific to the medical record, biometric data, criminal history, genetic data, financial data, children data or social identity of that natural person”.

2. WHO IS RESPONSIBLE FOR YOUR DATA
This Privacy Policy applies to the personal data that KMI collects, uses and otherwise processes. For the purposes of this Privacy Policy, KMI will be the personal data controller. This is a legal term meaning that we have collected, stored and maintained your personal data and, because of this, we are responsible for making sure it is used in accordance with applicable data protection laws. We are required by the laws to give you the information in this Privacy Policy. If you visit our Sites from outside Indonesia, please note that Indonesia has data protection laws, Including the Act 27 year of 2022 regarding the Personal Data Protection in Indonesia (“UU PDP”) that may not be consistent with those of other countries and that information collected about you in connection with your visit to our Sites will be processed in accordance with Indonesian laws.
Our websites may provide links to other websites for your convenience and information. These websites may operate independently from KMI. Linked websites may have their own privacy notices or policies, which we strongly suggest you review if you visit any linked websites. To the extent any linked websites you visit are not owned or controlled by KMI, we are not responsible for the websites’ content (including any ‘cookies’ used on that website), any use of the websites, or the privacy practices of linked websites.

3. HOW WE COLLECT AND USE YOUR DATA
We collect some personal data directly from you, for example when you use our website, use our services or contact us. Or we obtain your personal data (1) from the Dealers (2) from the entities with whom we have entered into the contract for market survey (exhibition), purchasing, logistics and other business purposes, or (3) from your equipment. (If your equipment setting allows it, we collect machine operation data (including location data) from your equipment, device or other similar services).

Categories of data we collect about you
Physical Location and Contact Information (name, mailing address, email address, phone number, fax number, National ID, and language contact preferences)
Relationship Information (information regarding your inquiries, purchases, regional location and previous transactions)
Product and Use Information (product use purpose, product condition and machine operation data (including machine location and PIN (product identification number) of machine, etc).
Information we collect online. We collect personal data by using automated means, such as cookies and by using the Dealer Locator. The information we collect in these manners include: IP address, browser type, operating system, referring URLs, GPS and information on actions taken or interaction with our digital assets. Our websites use Google Analytics (“Google Analytics”), a web analytics service provided by Google and undertake anonymization of your personal data to perform data analyses.

How we process and store the collected data

We will process (collect, store and use) the information you provide in a manner compatible with the principles globally common to various personal data protection laws. We will endeavor to keep your information accurate and up to date, and not keep it for longer than is necessary. We pledge to retain information in accordance with the law, such as information needed for income tax and audit purposes. All data provided and/or obtained by KMI will be stored by KMI’s appropriate policy.

The purpose for collecting and processing data

KMI uses your personal data for providing you with goods and services you have requested or for alerting you to other products or services as specified below.
Fulfillment of Your Request. When you use our inquiry, contest or survey functionality on our websites, we may use submitted information in conjunction with other information we have about you to supply you with relevant product and service offerings to better respond to your specific product or service inquiries or respond to complaints. If using the Dealer Locator, your information may be provided to our distributors, dealers to satisfy your request.
Marketing and Promotions. KMI may use information you provide through transactions and through our websites to market new products and services to you. You also are able to opt-out at any time. For this purpose, you will find out additional information available in the section on your rights.
Customer Service and Support. We collect and use information about you to support our customer service and support activities or related transactions. This can include, but is not limited to, warranty services, financing or purchasing, product delivery and maintenance support.
Ordinary Business Purpose. We collect and use information about you to conduct our ordinary business activities or related transactions. This can include, but is not limited to, service, purchasing, logistics, recruiting activities and other relevant business activities.
Performance Improvements. We use the personal data to operate our business, which includes analyzing our performance, developing our workforce, doing research, and improvement of website content and functionality.
Compliance with Our Legal Obligations. We also use the personal information to comply with laws and regulations, judicial and administrative orders, or lawful requests from governmental authorities.

Legal Basis for Processing
Under UU PDP regarding data protection, KMI must have a legal basis to process your personal data. The legal basis that applies in an instance will depend on for which of the specific purposes described above KMI is processing your personal data:
In certain cases, KMI may ask for your consent to collect and process your personal data. Should you choose to provide your consent or if you have previously provided it, you may later withdraw, revoke your consent or request to delete your personal data by contacting us as described in the “How to contact us” section. Please note that the withdrawal, revoke of consent or request to delete your personal data which submitted to KMI, will not affect processing which has already occurred or which is being undertaken under any of the applicable other bases set out below.
In other instances, the processing of your personal data may be necessary in order to comply with an applicable law or regulation or for the performance of a contract to which you are subject. You may not be able to opt-out of this processing, or your choice to opt-out may impact our ability to perform a contractual obligation otherwise owed to you.
In still other instances, KMI may process your personal data based on KMI’s legitimate interests in relation to our products, services and supports which include, but is not limited to, analyzing our performance, and improving our products, services and website content and functionality, and about scientific research and educational opportunities. You have the right to opt-out of all such processing of your personal data. You may do so by contacting us as described in the “How to contact us” section.
In accordance with the UU PDP and other applicable laws, it may also occur that processing of your personal data is deemed necessary for public or vital interest.

4. REASONS FOR SHARING YOUR PERSONAL DATA

By concerning the interest of confidentiality of personal data provided by data subjects, KMI may share your data with the following parties. Within the joint use framework in accordance with UU PDP, personal information may be disclosed or provided to the other joint users and may be used by such joint users:
Dealers, business partners who provide our products, and service providers to provide products and services relating to the sale of KMI products, internal company processes or the servicing of your accounts or transactions.
Marketing partners, to market to you directly if you have provided your consent for the purposes described above.
Our Dealers as the joint users, for the purposes described above and to the extent legally allowed.
Auditors, regulators and other entities, where legally required as needed to protect our rights or property in connection with the sale of assets and/or the company.
Any third parties that may share your data with those obligations to keep your details securely, and to use them only to fulfill the service they provide you on our behalf. When they no longer need your data to fulfill this service, they will dispose of the details in line with our procedures.
We guarantee that we do not sell your personal data. Nor do we share your personal data with third parties for their own marketing purposes.

5. RETENTION OF YOUR PERSONAL DATA

KMI will only store personal data for the period necessary and proportionate for the purpose of its processing. KMI notifies data deletion through the KMI website periodically.

6. YOUR RIGHTS AND CHOICES

You have certain rights regarding the personal data we maintain about you. We also offer you certain choices about what personal data we collect from you, how we use that data, and how we communicate it with you. In accordance with the applicable laws, it is your right to (with certain limitations):
access to your personal data processed by KMI. Namely you can obtain confirmation that we hold personal data about you, request access to and receive information about the personal data we maintain about you, receive copies of the personal data we maintain about you, or ask us to send that information to another company (the “right of data portability”).
request correction, update and deletion of personal data
object, for legitimate reasons, to your personal data being processed;
object to your personal data being used for prospecting purposes, including in particular commercial purposes (marketing);
withdraw nor revoke any consent declaration given through the website or in any other manner (if any) with effect for the future at any time, and to access the wording of such consent declaration at any time.
submitting an objection to decisions made solely based on automated processing, including profiling, which has legal consequences or significantly impacts the Data Subject.
You can request the fulfillment of your rights as a data subject by first filling out the form we provide, which can be accessed through the following link: Form Data Subject Request [https://forms.gle/QcodoeCUxy7knPod9]
You can opt out of the collection and use of certain information, which we collect about you by automated means, when you visit our websites. In certain jurisdictions, you can exercise your choice via the Cookie Consent tool provided in the relevant KMI website. Your browser may tell you how to be notified and opt out of receiving certain types of cookies. In addition, in our websites, we may provide you with other choices regarding the use of cookies. Please note, however, that without cookies you may not be able to use all of the features of our websites or online services. For more information about Cookies please see below.

Cookies Policy

A cookie is a small text file that the website sends to your device for the purpose of keeping records. It identifies your device, typically your web browser, but it cannot identify you as an individual. Cookies necessary for a personalized user experience remember your preferences (e.g. language used) as well as your activities (e.g. login status) on our website, while other cookies provide enhanced functionality, gather analytical data to improve performance, or enable us or our Ad Tech partners to deliver personalized advertisements by tracking you across the internet. You can choose whether to allow us or third-parties (our Ad Tech partners) to set cookies which are not strictly necessary for the functioning of the website via the cookie banner and settings provided on the individual websites (available where legally required). KMI Cookie Policy

7. CHILDREN’S PRIVACY
KMI does not knowingly collect personally identifiable information from children or market to children. If a child has provided personal data to KMI through our website without his or her parent’ or guardian’ consent, the parent or guardian may contact KMI to request the data be deleted from our records. Following receipt of such a request, we will make reasonable efforts to delete the child’s information from our records.

8. INTERNATIONAL DATA TRANSFERS
We may transfer the personal data we collect about you to recipients in countries other than the country in which the data was originally collected. Those countries may not have the same data protection laws as the country in which you initially provided the data. When we transfer your data to other countries, we will protect that data as described in this Privacy Policy or applicable laws, or as otherwise disclosed to you at the time the data is collected.
We may transfer your data to a recipient in another jurisdiction if one of the following protections applies:
The recipient is located in a jurisdiction whose laws ensure an adequate level of data protection that is equivalent to those in Indonesia.
We have put in place appropriate safeguards such as contractual commitments to protect your Personal Data, including, if applicable, standard contractual clauses approved by the Indonesian Authority when providing personal information to a third party in countries outside Indonesia.
You explicitly consent to the transfer.
If you would like to see a copy of any relevant transfer provisions containing standard contractual clauses, please contact us as described in the “How to contact us” section of this Privacy Policy.
Please note that KMI goes through a detailed due diligence process before selecting the data processors with whom we share your personal data with.

9. HOW WE HOLD AND PROTECT PERSONAL DATA
The security of your personal data is important to KMI. We are committed to protecting the information we collect. We maintain administrative, technical and physical safeguards designed to protect the personal data you provide or we collect against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. These safeguards are intended to protect the confidentiality, integrity and availability of the information you provide to us. We periodically assess risks to your information and update our policies, procedures and technology accordingly.
For the details of the safeguards under the UU PDP, please refer to our Disclosure Data Policy or you may ask us by contacting us as described in the “How to contact us” section.
KMI stores personal data only for as long as it is necessary for the fulfillment of the purpose for which the personal data is collected, unless otherwise required or authorized by applicable law. We take measures to destroy or permanently de-identify personal data if required by law or if the personal data is no longer required for the purpose for which we collected it.

10. UPDATES TO OUR PRIVACY POLICY

This Privacy Policy may be updated periodically. We will post a prominent notice on relevant websites to notify you of any significant changes to our Privacy Policy and indicate at the top of the Privacy Policy when it was most recently updated.

11. OTHER INFORMATION
KMI will send you notifications if there are any notifications and/or other developments in information relating to the Privacy Policy via the contact information provided.

12. HOW TO CONTACT US

If you have any questions or comments about this Privacy Policy, KMI privacy practices or if you would like to exercise your rights or to update information or preferences you provided to us, and if you have any concerns or complaints regarding KMI’s processing of your personal data, please email us at: [email protected]
If you consider that we are in breach of our obligations under applicable data protection laws, you are always entitled to submit a complaint to the competent governmental authority.